Senior Customer Support Representative

د. أ 850 - د. أ 1000

خدمة العملاء فى وظائف شاغرة

ضبيه، المتن

منذ 23 ساعات

التفاصيل

البريد الإلكتروني[email protected]

مستوى الخبرة2-5 سنوات

المستوى التعليميالجامعة - بكالوريوس

نوع العملدوام كامل

نوع مكان العملفي الموقع

نوع البائعفرد

الوصف

Senior Customer Support Representative Dbayeh | Monday to Friday, 3:30 PM to 12:30 AM 2 Remote Days per Week We are hiring a Senior Customer Support Representative to lead quality on the front line, handle complex escalations, and coach the team to consistent, high-standard service. You will own key support metrics, refine processes, and turn customer feedback into clear actions across teams. How we work We move fast, keep communication clear, and measure what matters. We support each other, share context, and favor ownership over hand-offs. What you will do Act as the escalation point for priority cases and VIP clients Lead the shift: queue management, workload balancing, real-time decisions Coach and mentor representatives through call reviews and side-by-sides Maintain and improve SOPs, macros, and the knowledge base Monitor SLAs, CSAT, and first-contact resolution and report weekly insights Partner with Product and Engineering on recurring issues and fixes Support onboarding and continuous training for the team What you bring 4+ years in customer support with proven escalation handling Experience mentoring or leading a small team or shift Fluent English, superb writing, and clear spoken communication Calm under pressure, structured problem-solving, strong follow-through Comfort with support platforms and spreadsheets for lightweight analysis Nice to have B2B or SaaS support exposure Hands-on knowledge base ownership Basic reporting skills in Excel or Google Sheets What we offer Work with international clients and real ownership of outcomes A path toward Support Lead or Customer Success roles A performance-driven, supportive environment Apply Now PLEASE MENTION THE POSITION NAME IN THE SUBJECT Send your CV to taa. voc. [redacted email address]

الموقع

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