Job Vacancy: A young lady is required to work at City Center - Hazmieh
Up to USD 750
Customer ServiceExp: 0-2 yearsFull-timeOnsite
Hazmiyeh, Baabda1 week ago
Details
Email[email protected]
Experience Required2-5 years
Education RequiredUniversity - Bachelor
Employment TypeFull-time
Workplace TypeOnsite
Seller TypeIndividual
Description
Senior Customer Support Representative
Dbayeh | Monday to Friday, 3:30 PM to 12:30 AM
2 Remote Days per Week
We are hiring a Senior Customer Support Representative to lead quality on the front line, handle complex escalations, and coach the team to consistent, high-standard service. You will own key support metrics, refine processes, and turn customer feedback into clear actions across teams.
How we work
We move fast, keep communication clear, and measure what matters. We support each other, share context, and favor ownership over hand-offs.
What you will do
Act as the escalation point for priority cases and VIP clients
Lead the shift: queue management, workload balancing, real-time decisions
Coach and mentor representatives through call reviews and side-by-sides
Maintain and improve SOPs, macros, and the knowledge base
Monitor SLAs, CSAT, and first-contact resolution and report weekly insights
Partner with Product and Engineering on recurring issues and fixes
Support onboarding and continuous training for the team
What you bring
4+ years in customer support with proven escalation handling
Experience mentoring or leading a small team or shift
Fluent English, superb writing, and clear spoken communication
Calm under pressure, structured problem-solving, strong follow-through
Comfort with support platforms and spreadsheets for lightweight analysis
Nice to have
B2B or SaaS support exposure
Hands-on knowledge base ownership
Basic reporting skills in Excel or Google Sheets
What we offer
Work with international clients and real ownership of outcomes
A path toward Support Lead or Customer Success roles
A performance-driven, supportive environment
Apply Now
PLEASE MENTION THE POSITION NAME IN THE SUBJECT
Send your CV to taa. voc. [redacted email address]
Location
Lebanon
Ad id 116644867
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