الوصف
Role Description
This is a full-time on-site role based in Tripoli for a Customer Service Team Lead. The Customer Service Team Lead will be responsible for managing the customer service team, ensuring customer satisfaction, providing exceptional customer support, and overseeing daily operations. Additionally, the role involves developing and implementing effective customer service strategies, troubleshooting issues, and maintaining positive relationships with customers.
Qualifications
Customer Service Management, Customer Service, and Customer Support skills
Strong Communication skills
Experience in ensuring Customer Satisfaction
Leadership experience and ability to manage a team
Problem-solving skills and attention to detail
Ability to work on-site in Tripoli
Bachelor's degree in Business Administration, Management, or related field
Proficiency in using customer service software and tools