الوصف
Duties and responsabilities
• Supervise the day to day operational functions of the branch,
• Provide clear direction to the staff.
• Communicate with employees, listen to theirrequests, respond with appropriate actions and provide accurate information.
• Inspect the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Provide general directions for the staff regarding cleaning, hygiene, organization, and work techniques
• Plan Staff schedule and make sure all shifts are covered
• Greet customers and maintain high customer service standard,
• Review Cashier register at the end of each shift
• Resolve customer service issues
• Check stock levels of soft drinks and table condiments and order supplies as necessary
• Ensure compliance with hygiene and food safety procedures.
• Oversee building maintenance, cleanliness and security
• Report any accident/incident that may compromise food safety
• Ensure all daily and monthly reports are detailed and submitted in a timely matter
• Create a positive team atmosphere among Team Members.
• Follow-up with the delivery supervisor on all issues related to items’ delivery
• Takes actions according to customer complaints and feedback as well as mystery shopping and food safety inspection reports
• Prevent waste in the kitchen
• Ensure timely attendance and accurate reporting
• Check attendance of staff and their grooming
• Conducts staff performance appraisals as per policy in an objective and fair manner
• Is accountable for achievement of relevant objectives and KPI’s
• Adheres to confidentiality and does not disclose work-related information to outside parties
Skills and Qualifications
• 5 years of experience in the restaurant industry
• Ability to work flexible hours, including nights and weekends
• Capable of delegating multiple tasks
• Excellent Leadership Skills
• Excellent communication and interpersonal skills
• Excellent Problem solving and team work skills