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Lebanon

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Laqlouq

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Nirvana hotel

# Reservation & Guest Relations Coordinator (Hybrid)

**Location:** Laklouk Village Vacances, Lebanon
**Employment Type:** Full-Time / Hybrid

## About the Role

We are looking for a highly organized, customer-oriented, and proactive Reservation & Guest Relations Coordinator to join our team.

The successful candidate will be responsible for managing all incoming inquiries and reservations across the resort, including hotel rooms, restaurants, weddings, events, and activities. This is a key position requiring excellent communication, sales, and problem-solving skills.

## Main Responsibilities

* Answer and manage all incoming phone calls, emails, WhatsApp messages, and online inquiries.
* Handle reservations for:

  * Hotels and villas
  * Restaurants
  * Weddings and private events
  * Activities and experiences
* Provide accurate information about the resort, facilities, rates, and services.
* Follow up on inquiries and convert leads into confirmed bookings.
* Prepare quotations, contracts, and booking confirmations.
* Coordinate with the operations, housekeeping, maintenance, F&B, and events teams to ensure smooth guest experiences.
* Resolve guest complaints and operational issues promptly and professionally.
* Maintain accurate records in reservation and booking systems.
* Upsell resort services, activities, events, and accommodation packages.
* Ensure excellent customer service before, during, and after each guest stay or event.

## Working Arrangement

This is a hybrid position.

* During periods when the hotel is open and operating, the coordinator is expected to be physically present at the resort.
* Outside operational periods, remote work may be permitted.
* Availability is required to oversee communications between **8:00 AM and 10:00 PM**, with calls and inquiries managed professionally throughout the day.

## Requirements

* Excellent communication skills in **Arabic, English, and French**.
* Previous experience in hospitality, reservations, customer service, or sales.
* Strong organizational and multitasking abilities.
* Ability to work independently and handle pressure.
* Excellent computer skills (Microsoft Office, email, reservation systems, CRM tools).
* Strong sales mindset with the ability to convert inquiries into bookings.
* Problem-solving attitude and attention to detail.
* Hospitality experience is highly preferred.

## What We Offer

* Competitive salary.
* Hybrid work environment.
* Accommodation and meals during on-site periods.
* Opportunity to grow within one of Lebanon's leading mountain resorts.
* Dynamic and exciting work environment involving hospitality, weddings, events, and tourism.

لبنان

جبيل

اللقلوق

Reservations and cordinator agent

We are looking for a full time front desk receptionist for a mountain hotel with excellent communicative skills and worm welcoming personality.
Looking for full time receptionist for Shangri-La and Nirvana hotel at Laklouk
Some of the responsibilities will be:
•	Greet clients
•	Check in check out
•	Check on rooms cleanness
•	Office work…
•	Use the POS to open and close bills
•	Verifying guests' payment methods during check-in
•	Assigning rooms to guests and informing them of any specials offered by the hotel.
•	Providing guests with information about the hotel.
•	Keeping abreast of attractions that may be of interest to guests.
•	Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.
•	Getting quotations
•	Handle hotel storages
•	Administrative work

Front office

We are looking for a runner that has some experience in F and B and speaks english.

Food runner

يعلن فندق شانغريلا عن حاجته إلى تعيين شيف دي بارتي (Chef de Partie) للانضمام إلى فريق المطبخ.

الوظائف المتاحة:

* قسم المأكولات الباردة (Cold Section)
* قسم المأكولات الساخنة (Hot Section)
* قسم الحلويات والمعجنات (Pastry & Desserts)

المتطلبات:

* خبرة سابقة في القسم المطلوب.
* القدرة على العمل ضمن فريق وتحت الضغط.
* الالتزام بمعايير الجودة والنظافة المهنية.
* الجدية والرغبة في التطور المهني.

يوفر الفندق:

* السكن والطعام.
* بيئة عمل مهنية ومستقرة.
* فرص للتطور والنمو الوظيفي.

للراغبين، يرجى إرسال السيرة الذاتية أو التواصل معنا للحصول على المزيد من المعلومات.

فندق شانغريلا – اللقلوق

Chef de partie

961 Recruitment

Reservations Sales Agent

We are hiring a professional and organized Reservations Coordinator to join our team in a fast-paced environment.

Responsibilities:

Manage reservations & booking inquiries
Respond to calls, WhatsApp, emails & social media messages
Assist clients throughout the booking process
Coordinate with reception & operations teams

Requirements:

Fluent in English, French & Arabic
Strong communication & multitasking skills
Customer service experience preferred
Good knowledge of Excel & Word
Must own a car and live relatively close to the workplace

Benefits:

Starting salary: $800/month
Additional commissions & incentives
Social security benefits
Strong growth potential

If you are interested or know someone who might be a good fit, please send your CV to our email or phone number.
961recruitment.lb@gmail.com
+961 76 327 460

Reservation Agent with extra commissions

Laklouk VillageVacances

We are looking for a full time front desk receptionist for a mountain hotel with excellent communicative skills and worm welcoming personality. 
Looking for full time receptionist for Shangri-La and Nirvana hotel at Laklouk
Some of the responsibilities will be:
•	Greet clients
•	Check in check out
•	Check on rooms cleanness
•	Office work…
•	Use the POS to open and close bills
•	Verifying guests' payment methods during check-in
•	Assigning rooms to guests and informing them of any specials offered by the hotel. 
•	Providing guests with information about the hotel. 
•	Keeping abreast of attractions that may be of interest to guests. 
•	Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. 
•	Getting quotations
•	Handle hotel storages
•	Administrative work

Hotel Front Desk Requirements
•	High school qualification or equivalent. 
•	Previous hospitality experience would be advantageous. 
•	Strong written and verbal communication skills. 
•	Well-presented and professional appearance. 
•	Competency with Microsoft Office. 
•	Ability to learn on the job. 
•	Excellent customer service skills. 
•	Must have flexible hours. 
•	Fluent in 3 languages

Accommodation and meals will be provided
Interested candidates can send their cv:
[redacted email address]

We are looking for a full time front desk receptionist for a mountain hotel with excellent communicative skills and worm welcoming personality. 
Looking for full time receptionist for Shangri-La and Nirvana hotel at Laklouk
Some of the responsibilities will be:
•	Greet clients
•	Check in check out
•	Check on rooms cleanness
•	Office work…
•	Use the POS to open and close bills
•	Verifying guests' payment methods during check-in
•	Assigning rooms to guests and informing them of any specials offered by the hotel. 
•	Providing guests with information about the hotel. 
•	Keeping abreast of attractions that may be of interest to guests. 
•	Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. 
•	Getting quotations
•	Handle hotel storages
•	Administrative work

Hotel Front Desk Requirements
•	High school qualification or equivalent. 
•	Previous hospitality experience would be advantageous. 
•	Strong written and verbal communication skills. 
•	Well-presented and professional appearance. 
•	Competency with Microsoft Office. 
•	Ability to learn on the job. 
•	Excellent customer service skills. 
•	Must have flexible hours. 
•	Fluent in 3 languages

Accommodation and meals will be provided
Interested candidates can send their cv:
Lakloukvillagevacances@gmail. com

looking for Receptionits

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