Phone Operator

Hospitality, Food and Beverages in Jobs Available

Furn El Chebbak, Baabda

23 hours ago

Details

Email[email protected]

Experience Required0-2 years

Education RequiredTechnical Certification

Employment TypeFull-time

Workplace TypeOnsite

Seller TypeIndividual

Description

The Restaurant Phone Operator is responsible for answering and managing incoming phone calls in a friendly and professional manner. This role requires effective communication skills, attention to detail, and the ability to multitask. The operator will handle, take-out orders, inquiries, and direct calls to the appropriate department or individual within the restaurant. Key Responsibilities: • Answer Incoming Calls: Greet callers warmly and handle their requests efficiently and accurately. • Take Orders: Accurately take to-go orders, ensuring all details are captured, and relay them to the kitchen staff. • Customer Inquiries: Provide information on menu items, restaurant hours, location, and other relevant details. • Message Handling: Record and deliver messages to staff members promptly. • Complaint Resolution: Address customer concerns or complaints with empathy and escalate issues to the appropriate manager if needed. • Team Coordination: Communicate effectively with front-of-house and back-of-house teams to ensure smooth operations. • Maintain Call Logs: Keep accurate records of call details and actions taken. • Up-Sell and Cross-Sell: Promote specials and new menu items during calls. • Assist with Other Duties: Provide support to other restaurant staff as needed, including hosting or customer service tasks during busy times.

Location

Lebanon