Twinpadel
USD 400 - USD 800
Administration and Office SupportExp: 2-5 yearsPart-timeField-based
Baabdat, Metn2 weeks ago
Details
Email[email protected]
Experience Required2-5 years
Education RequiredUniversity - Bachelor
Employment TypeFull-time
Workplace TypeField-based
Seller TypeIndividual
Description
Company Description
All-Ways Transfers is a leading online booking transfer company dedicated to providing seamless and efficient airport transfer services worldwide.
Our mission is to ensure every client's journey begins and ends smoothly with top-notch customer service.
Role Description
We are hiring a full-time Customer Operations Specialist for our Baabda location. The role involves managing client requests, executing bookings, coordinating with suppliers, and ensuring client satisfaction.
Key Responsibilities
Client Interaction & Support:
- Respond to client inquiries via email, phone, and online chat.
- Provide information about services, pricing, and booking procedures.
- Assist clients with bookings and resolve any issues.
Booking Management:
- Execute and confirm bookings.
- Coordinate with suppliers and process payments.
- Send booking confirmations to clients.
Supplier Coordination:
- Manage supplier relationships and confirm bookings.
- Communicate client requirements and resolve issues.
Client & Supplier Support:
- Provide ongoing support to clients and suppliers.
- Handle changes or cancellations per company policies.
- Log and document all interactions.
Quality Assurance:
- Monitor and ensure service quality.
- Collect and analyze client feedback.
- Implement strategies to enhance satisfaction and retention.
Administrative Duties:
- Maintain records of bookings, payments, and client interactions.
- Prepare regular reports on booking trends and performance.
- Assist in developing operational procedures.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality, Tourism, or related field.
- Minimum 2 years of experience in customer service or operations in the travel industry.
- Excellent communication, organizational, and multitasking skills.
- Proficiencyee in booking systems and customer management software.
- Ability to work independently and as part of a team.
What We Offer:
- Competitive salary and benefits package.
-Medical Insurance.
- Opportunity to work in a dynamic and fast-growing industry.
- Supportive and collaborative work environment
- Professional development and growth opportunities.
Location
Lebanon
Ad id 116415878
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