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Lebanon

Keserouan

Adma w Dafnah

charbel najem

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butcher

Aya chaghoury

Service à la clientèle bilingue – Hart & Stokes

Location: Lebanon – Remote (in office meetings if needed)
Brands: Hart Stores & Stokes
Languages: French & English – written and spoken
Employment: Full-time

About the Role

Hart Stores and Stokes are looking for a Bilingual Customer Service Representative (French & English) to join our remote team in Lebanon.

You will communicate directly with Hart and Stokes customers, answer questions, resolve concerns, and manage customer interactions across email, Google reviews, and social media.

We are looking for someone who is professional, patient, organized, and an excellent communicator in both French and English.

Key Responsibilities

Customer Service

* Respond to customer questions and requests in French and English.
* Assist with products, orders, deliveries, returns, refunds, store experiences, and company policies.
* Handle customer complaints calmly and professionally.
* Investigate issues, provide solutions, and escalate cases when necessary.
* Follow up with customers and maintain a friendly, professional tone.

Google Reviews & Online Reputation

* Monitor and respond to Google reviews for Hart and Stokes locations.
* Respond professionally to both positive and negative reviews in French and English.
* Identify serious or sensitive complaints and escalate them appropriately.
* Track recurring customer feedback and communicate important trends to management.

Social Media

* Monitor customer comments, questions, and direct messages across Hart and Stokes social media channels.
* Respond to customers in French or English based on their preferred language.
* Assist with general inquiries and escalate complex or sensitive situations.
* Maintain Hart and Stokes customer service standards across all digital interactions.

Qualifications

* Fluent French and English – written and spoken – is required.
* Excellent written communication, spelling, and grammar.
* Strong customer service and interpersonal skills.
* Professional and calm when handling complaints or difficult customers.
* Good judgment and problem-solving abilities.
* Organized, reliable, and detail-oriented.
* Comfortable working independently in a remote environment.
* Comfortable using email, social media, and online platforms.

Previous experience in customer service, retail, e-commerce, call centres, community management, or social media customer service is an asset.

How to Apply

Interested candidates are invited to send their CV to: Fashionsupport@hartstores.com

Only candidates who can communicate professionally in both French and English should apply.

Education Required

Experience Required

Bilingual Customer Service Representative – Hart & Stokes

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